Where referred to as “The CAMS Group” this policy is referring to all associated group companies such as Taxi Plug & Nationwide Assist Ltd all of 25, Small Heath Highway, Birmingham, B10 0HR.
“Cookies” means a small text file placed on your computer by The CAMS Group when you visit certain parts of our Web Sites including “www.nationwideassist.co.uk, www.centralaccidentmanagement.co.uk & www.camsgroup.uk. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
“Data” means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems.
Who we are
We are a group of companies who specialise in the provision of claims management and uninsured loss recovery services to both businesses & private individuals throughout the UK.
Our services in detail include,
- Road traffic accident, claims management & credit hire
- Vehicle protection insurance broking – Scratch & dent insurance, finance GAP insurance
- Brokered motor insurance products range – Breakdown insurance, policy excess cover , insurance & guaranteed hire vehicle policies.
What is a privacy notice?
The CAMS Group and its associated group of companies recognise and value the importance of protecting personal and confidential information in all that we do and takes care to meet its legal and regulatory duties. This policy is one of the ways in which we can demonstrate our commitment to our values in being transparent and open.
In addition, the GDPR requires us to inform you about how we handle your personal information and your rights in relation to your personal information.
Who are we governed by?
The guidelines of which The CAMS Group and its board and employees follow are set out and governed by,
BVRLA – www.bvrla.co.uk
General Data Protection Regulations – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
Regulated by the claims management regulator in respect of regulated activities https://www.claimsregulation.gov.uk/search.aspx
Financial Conduct Authority (In respect of consumer credit & non-investment insurance activities – https://register.fca.org.uk/
What and why we collect information
We may ask for or hold personal information about you which will be used to support delivery of our products and services to you and also to ensure that the appropriate high level of service is adhered to.
The information collected may include,
- Date of birth
- Job title
- Contact information such as email addresses and telephone numbers
- Demographic information such as post code, preferences and interests
- Financial information such as credit / debit card numbers;
- IP address (automatically collected) Web browser type and version (automatically collected)
- Operating system (automatically collected)
- A list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected) and
- Cookie information
The CAMS Group will not send information or market products to you that is not relevant to the service of which you have expressed an interest in, unless you have otherwise requested that we do so at any prior stage.
We also operate CCTV’s at our office premises for security purposes.
Where is your data stored?
Your personal data is retained in secure electronic and paper records and access is restricted to users of our digital customer management system which is securely password protected.
Our use of data
Any personal data that you submit via any digital route such as social media or our website or provide to The CAMS Group and its associated group of companies will be retained for as long as you use its services and any data submitted via any other form of communication may be retained for a longer period.
Who do we share your data with?
The CAMS Group and its associated group of companies will NOT sell your details to any third parties however we may have to share your details with relevant third parties in order to progress any matters on your behalf,
Where the product or service of which you have presented an interest in is as follows, please see all relevant third parties of which we may have to share your details,
RTA claims management & credit hire – Any mutual or third-party insurance broker/underwriter, solicitor firm, engineer, vehicle recovery service, repairing garage, hire company or other claims management company.
Brokered vehicle protection insurance – Any mutual or third-party insurance broker/underwriter of the policy.
Brokered motor insurance products range – Any mutual or third-party insurance broker/underwriter of the policy.
Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to other third parties.
We may share your personal information with law enforcement agencies, fraud prevention agencies and regulatory bodies such as the FCA and HMRC when required to do so by law.
We may engage the services of professional advisers such as compliance consultants, lawyers and accountants who may be given access to your personal information in order to provide their services to us. We will ensure that your personal information is protected by obtaining a written undertaking of confidentiality from the professional service providers.
All of your personal data is stored securely and in accordance with the principals of the GDPR.
Where do we obtain your personal data from?
We obtain for personal information directly from you when you contact us.
We also obtain your personal information from third party introduces we work with such as taxi firms.
Breaches of Confidentiality
The Organisation recognises that occasions may arise where individual workers feel they need to breach confidentiality. Confidential or sensitive information relating to an individual may be divulged where there is risk of danger to the individual, or the public at large, or where it is against the law to withhold it. In these circumstances, information may be divulged to external agencies e.g. police or social services on a need to know basis.
The CAMS Group will monitor this policy to ensure it meets statutory and legal requirements including the General Data Protection Regulations. Annual training on the policy will include this aspect.
Third Party Payment Systems
The CAMS Group may from time to time employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of products or services, search engine facilities, advertising and marketing. We may share your details with these third parties in order for them to provide the services or facilities on our behalf.
Changes of business ownership
The CAMS Group may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
If any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes.
What are your rights in relation to your personal information?
Right to access
You have the right to request copies of the personal information we hold about you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.
Right to erasure
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
Right to restrict processing
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
- use of Data for direct marketing purposes; and
- sharing Data with third parties.
Right to object
You have the right to object to the collection and use of your personal information at any time. This includes the right to object the use of your personal information for direct marketing.
Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word or request that your personal information be ported to another controller.
Your right to withhold information
You may access certain areas of our Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
You may also request to withhold information from the business providing there is no existing legitimate interest, however in doing so this may mean that we are not able to provide the full services required to you.
How can I exercise my rights in relation to my personal information?
You can exercise all of your rights by contacting us on any of the above contact details.
The CAMS Group may set and access Cookies on your computer. First-party Cookies that may be placed on your computer are detailed in Schedule 1 [and third-party Cookies that may be placed on your computer.
Before the Web Site sets Cookies on your computer, you will be presented with a message requesting your consent to set those Cookies when using any of our websites. None of the Cookies set by the Web Site jeopardise your privacy in any way but your IP address may be collected. By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.
Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings.
You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site. You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.
The Web Site uses third-party Cookies for the purposes described therein. These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your internet browser’s privacy settings or via your response to the request for consent.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.
Security of your data
Data security is of great importance to The CAMS Group and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
How do I lodge a complaint about the use of my personal information
You can lodge a complaint with us directly by contacting us on one of the above contact details.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.
You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113