Complaints Regarding Personal Injury

What constitutes as a complaint?

Any expression of dissatisfaction, whether oral or written, and whether justified or not, from or on behalf of an eligible complainant about the firm’s provision of, or failure to provide, a financial service

What the customer should do in the event of wishing to make a complaint?

What to do if you are unhappy with the service provided by CAMS:

Email: [email protected]

Phone: 0800 410 1999

By Writing: Central Accident Management Services Ltd, 25, Small Heath Highway, Birmingham, B10 0HR.

Our team will always endeavor to handle your complaint as soon as possible.

Our complaints procedure… 

  1. Notify us of your complaint via telephone, email or in writing.
  2. A dedicated handler will make enquiries into any complaint made and return to you within 72 hours with an update.
  3. If we cannot resolve your complaint right away we will attempt to resolve it within 2 weeks of the initial receipt and keep you updated throughout.
  4. As soon as your complaint has been fully investigated we will return to you with a resolution.
  5. If you’re not happy with the resolution offered after 8 weeks then you may take your complaint to The Legal Ombudsman Service. The Legal Ombudsman Service is an independent organisation; you’ll need to do this within six months of receiving our final response. To find out more about the service visit You can contact the Legal Ombudsman Service by writing to: The Legal Ombudsman Service Edward House, Quay Place, Birmingham B1 2RA Alternatively, you can phone them on 0300 555 0333.